Information in English

Want to talk? We’ll listen!

We are a listening helpline for students, run by students. We will take time to listen to you, and we’ll take you seriously.

You can reach us during term time from Monday to Friday from 8 pm till midnight. Our number is: 069 / 798 17238.

 

About us

Frankfurt Nightline is a volunteering project run by students. Everyone involved with the service is a volunteer.

We are a group of students of the University of Frankfurt, studying a wide variety of subjects. We are available over the phone three times a week. You can talk to us about anything that is on your mind – for example: worries about your degree, problems in your flat share, depression, existential worries, or problems with love or relationships. If you feel the need to have someone to talk to – we’ll listen to you.

Every member of Frankfurt Nightline receives training before being allowed on the lines, however we are not professionals. We are students just like you, and talk to you as an equal.

Anonymity is very important to us: we will not disclose who we are, and you can tell us as much or as little as you like about yourself. Everything we discuss is treated confidentially, and every Nightliner is sworn to secrecy. This helps to create a protective space for your conversation, in which you can talk about everything that is on your mind. However, we would like to point out that we don’t tolerate attitudes such as sexism, racism, homophobia, xenophobia.

There have been Nightlines in Germany for over 15 years. The one in Frankfurt started in 2013, and we keep developing the service. More information about the development of Nightlines in Germany (in German) can be found on the website of the German Nightline Foundation (Nightline Stiftung).

 

FAQ

When can I reach you? -> Lines are open during term times from Monday to Friday from 8pm till midnight on the following number: +49 (0)69/798 17 238

Am I anonymous as a caller? -> You are anonymous throughout the call and you don’t have to give any personal details (not even your first name). The same is true for volunteers, we also remain anonymous.

Who will I be talking to? -> We, the Nightline team, are students at the University of Frankfurt. All team members are volunteers and are trained by professional before they go on the lines. However, we are not professionals or councillors.

Will there be someone available to talk in English? -> Almost all our volunteers speak English reasonably well. Of course most of us are not native English speakers, but we are confident we can have a good conversation with you. However, if you’d rather talk to native English speakers, you can also contact London Nightline.

How secure are my personal details? -> Calls are never recorded or transcribed. You will remain anonymous and protected throughout. The content of any conversation is treated confidentially, every member of Frankfurt Nightline is sworn to secrecy.

What can I talk about? -> You can talk about anything that is concerning or troubling you. It doesn’t matter what that is. The only thing we like to point out is that we don’t tolerate attitudes such as sexism, racism, homophobia, xenophobia.

How can I contact you online? -> If you have questions about Nightline, or want more information, then you can send us an e-mail at info@nightlineffm.com. However, we don’t offer advice or consultation over e-mail. If you would like to e-mail rather than talk on the phone, you can contact London Nightline.

 

Other services

Here are a few services which may be of use to you: